Terms and Conditions

Introduction

Welcome to Joles Farm. These Terms and Conditions govern your use of our website and the purchase of our organic produce and related services. By accessing our website or placing an order, you agree to be bound by these terms.

Please read these Terms and Conditions carefully before using our services. If you do not agree with any part of these terms, please do not use our website or purchase our products.

Definitions

For the purposes of these Terms and Conditions:

  • "We," "Us," "Our" refers to Joles Farm, operating in Athi River (Machakos County) and Kibos (Kisumu County), Kenya.
  • "You," "Customer" refers to the individual or entity accessing our website or purchasing our products.
  • "Products" refers to all organic produce, goods, and services offered by Joles Farm.
  • "Website" refers to our online platform accessible at jolesfarm.co.ke and related domains.
  • "Order" refers to your request to purchase products from us.

Use of Website

By using our website, you agree to:

  • Provide accurate, current, and complete information when placing orders or registering for our services
  • Use the website only for lawful purposes and in accordance with these Terms and Conditions
  • Not use the website in any way that could damage, disable, or impair our services
  • Not attempt to gain unauthorized access to any portion of the website or any systems or networks connected to it
  • Not use any automated systems or software to extract data from our website without our express written permission

Product Information and Availability

We strive to provide accurate descriptions and images of our organic produce. However, please note:

  • Product colors, sizes, and appearances may vary slightly from images due to the natural characteristics of organic produce
  • All weights and measurements are approximate
  • Product availability is subject to seasonal variations and crop yields
  • We reserve the right to limit quantities of products available for purchase
  • We may discontinue products at any time without prior notice
  • While we make every effort to ensure accurate pricing, errors may occur. If we discover a pricing error, we will inform you and give you the option to cancel your order or proceed at the correct price

Orders and Payment

When you place an order with Joles Farm:

  • Your order constitutes an offer to purchase products from us
  • We reserve the right to accept or reject your order at our discretion
  • Order confirmation will be sent to you via email or phone once your order is accepted
  • Payment must be made in full before delivery unless otherwise agreed
  • We accept various payment methods including mobile money (M-Pesa), bank transfer, and cash on delivery where applicable
  • All prices are in Kenyan Shillings (KES) unless otherwise stated
  • Prices are subject to change without notice, but changes will not affect orders already confirmed

Delivery

Our delivery terms are as follows:

  • We deliver to locations within our service areas in Athi River and surrounding regions
  • Delivery times are estimates and may vary depending on location, weather conditions, and other factors
  • Delivery charges may apply based on your location and order size
  • You must provide accurate delivery information; we are not responsible for failed deliveries due to incorrect information
  • Someone must be present to receive the delivery; if nobody is available, we may leave the produce in a safe location or arrange redelivery at an additional cost
  • Risk of loss and title to products pass to you upon delivery
  • Please inspect products upon delivery and report any issues immediately

Returns and Refunds

Due to the perishable nature of our organic produce:

  • We do not accept returns of fresh produce unless it is damaged, defective, or not as described
  • Claims for damaged or defective products must be made within 24 hours of delivery with photographic evidence
  • Refunds or replacements will be provided at our discretion for valid claims
  • We are not responsible for damage or spoilage that occurs after delivery due to improper storage or handling
  • Refunds, if approved, will be processed using the original payment method within 7-14 business days

Organic Certification and Quality

Joles Farm is committed to organic farming practices:

  • We follow natural and sustainable farming methods without the use of synthetic pesticides or chemical fertilizers
  • While we adhere to organic principles, our products may not be certified organic by regulatory bodies
  • We maintain high quality standards and regularly monitor our farming practices
  • Natural variations in produce appearance, size, and taste are normal characteristics of organic farming

Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and software, is the property of Joles Farm or its licensors and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

Limitation of Liability

To the fullest extent permitted by law:

  • Joles Farm shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products
  • Our total liability for any claim related to our products or services shall not exceed the amount you paid for the specific product or service in question
  • We are not responsible for delays or failures in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, weather conditions, pest infestations, or government actions

Privacy

Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after changes are posted constitutes your acceptance of the modified terms.

We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of Kenya. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Kenya.

We encourage you to contact us first to resolve any disputes amicably before pursuing legal action.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.

Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us:

Last Updated: January 2026

Acceptance of Terms

By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Joles Farm for your organic produce needs!