Privacy Policy

Introduction

At Joles Farm, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our services, visit our website, or purchase our organic produce.

By using our services, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are dedicated to maintaining the trust and confidence of our customers.

Information We Collect

We collect various types of information to provide and improve our services to you:

  • Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect your name, email address, phone number, delivery address, and payment information.
  • Usage Data: We collect information about how you access and use our website, including your IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
  • Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our website and hold certain information to enhance your browsing experience.
  • Communication Data: Any correspondence, feedback, or inquiries you send to us through email, phone, or contact forms.

How We Use Your Information

Joles Farm uses the collected data for various purposes:

  • To process and fulfill your orders and deliver organic produce to your location
  • To communicate with you about your orders, deliveries, and customer service inquiries
  • To send you newsletters, promotional materials, and updates about our farm and products (you can opt-out at any time)
  • To improve our website, services, and customer experience
  • To detect, prevent, and address technical issues and fraud
  • To comply with legal obligations and protect our rights
  • To analyze trends and gather demographic information about our customer base

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, delivery services).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

Data Security

The security of your personal information is important to us. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security procedures and update them to ensure the highest level of protection for your information.

Your Rights

You have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
  • Data Portability: You have the right to request a copy of your data in a structured, commonly used format.

To exercise any of these rights, please contact us at manuel@pandmagro.co.ke or call us at +254 724 539357.

Cookies Policy

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you use our website and improve functionality. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove such information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Last Updated: January 2026